This involves  assisting  users by  teaching on how to retrieve  the  information  from the shelves or from online and also how to disseminate  information, one must have a grade of D plus and above to persuade this course and at the middle  of the  term there is a formative  assesment done  to check your progress and also a summarise exam will be done at the end of the term to decide  wether you will move to next semistar  or not and the name of facilitator  is sadana chepwogen  0729961318.